You can order repeat prescriptions online:

• Using your NHS account (through the NHS website or in the NHS app) 
• Using the GP online system - SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need. 

You can also:

• Bring the paper form to the surgery
• Posting the paper form to the surgery.  Enclose a STAMPED ADDRESSED ENVELOPE where required) 
• Most of the local pharmacies offers a collection and delivery service.

We no longer accept repeat prescription requests over the phone or email. 

Nominating a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. 

You can change your nominated pharmacy at any time: 

• Online, on the app or website where you order repeat prescriptions
• At your GP practice
• At any pharmacy that accepts repeat prescriptions 

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. Please book a routine appointment for your review.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

Questions about your prescription

Contact the surgery if you have questions about your medicine or your prescription.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a Pharmacy

Click here for NHS Medicines A to Z

About pharmacists

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

• Coughs
• Colds
• Sore throats
• Tummy trouble
• Aches and pains 

They can also advise on medicine that you can buy without a prescription. 

Find a pharmacy

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your repeat medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

• don’t want to go to your GP practice every time to collect your repeat prescription.
• collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

• don’t get prescriptions very often.
• pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

• a pharmacy.
• a dispensing appliance contractor (if you use one).
• your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

If you are unhappy with your experience of nomination

You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved www.england.nhs.uk/contact-us/complaint/

For more information visit http://www.hscic.gov.uk/epspatients your pharmacy or GP practice.

Find out more about Prescription Charges

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.