We are looking for members to join our Patient Participation Group.

What is the Patient Participation Group or PPG?

A Patient Participation Group (PPG) is a group of patients working together with the practice staff to improve our GP practice services for everyone.

 We welcome all practice patients and carers of registered patients to share their ideas, skills and enthusiasm to help influence the development of health services in our practice.

What does a PPG Do?

• We gather patients’ feedback
• We review patients’ surveys
• We explore ideas and suggestions on how to improve patients’ experiences in our GP practice
• We discuss with GP Practice staff and agree on an action plan for service improvements
• We monitor the implementation of the service improvement action pan
• We run small projects that benefit all practice patients such as health promotion, patients’ education, improvement to practice environment
• Support the practice in meeting its targets and objectives

What we DON’T do?

• A PPG meeting is not a forum to raise individual complains
• A PPG meeting is not a forum to seek medical advice

Where do we meet?

We meet at our GP practice and we will also hold Virtual Meetings The meeting lasts about 1 hour.

Who attends the meeting?

Our Patient Participation Group meetings are attended by the members of the PPG  (practice patients, carers of registered patients) and GP practice staff, usually a GP, the Practice Manager and receptionists/administrators.

What happens at the meeting?

A Patient Chair manages the meeting supported by a deputy who takes minutes. We discuss agenda items, agree the action plan for services improvements and monitor the agreed implementations.

A PPG meeting Agenda may look like this:

• Welcome and introductions
• Updates from GP Practice staff
• Patients’ feedback, suggestions and comments
• Small project ideas and updates
• Agreed action plan
• Date of the next meeting

How to join our Practice PPG?

If you are interested in joining our Patient Participation Group, please complete read our terms of reference and complete the PPG joining form and return to the surgery.

If you would like further information then please contact us on 0121 612 2500.

Terms Of Reference - Patient Participation Group

PPG Joining Form

Confidentiality

Your details will not be shared with anyone beyond this GP practice. We will contact you from time to time to let you know the dates of the PPG meeting and to invite you to participate in our online forums and surveys.